Marriott Hiring – Senior Rooms Operations Manager

Website Marriott International

Job Description:

Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Job Responsibilities:

  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  •  Verifies that the team has the capabilities to meet expectations.
  • Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.
  • Verifies that a viable key control program is in place.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Sets clear expectations, with the General Manager, for the team.
  • Communicates/updates all goals and results with employees.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Meets semiannually with staff on a one-to-one basis.
  • Leads specific team while assisting with meeting or exceeding property goals.
  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Follows property specific second effort and recovery plan.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.

Qualification & Experience:

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Job Details:

Company:  Marriott International

Vacancy Type:  Full Time

Job Location: Melbourne, FL, US

Application Deadline: N/A

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