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Website Marriott International
Job Description:
Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..
Job Responsibilities:
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Establishes and maintains open, collaborative relationships with employees.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Supports and supervises an effective monthly self inspection program.
- Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Celebrates and fosters decisions that result in successes as well as failures.
- Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Understands employee positions well enough to perform duties in employees’ absence.
- Verifies that all team members/supervisors understand the brand specific philosophy.
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
- Operates all department equipment as necessary and reports malfunction.
- Monitors and maintains the productivity level of employees.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
Qualification & Experience:
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
Job Details:
Company: Marriott International
Vacancy Type: Full Time
Job Location: San Antonio, TX, US
Application Deadline: N/A
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