Marriott Careers – Senior Rooms Operations Manager

Job Description:

Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Job Responsibilities:

• Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.
• Takes proactive approaches when dealing with guest concerns.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Verifies that the team has the capabilities to meet expectations.
• Sets clear expectations, with the General Manager, for the team.
• Provides excellent customer service by being readily available/approachable for all guests.
• Communicates/updates all goals and results with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).
• Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
• Schedules the team against guest and hours/occupied room goals.
• Monitors compliance with standards and procedures.
• Leads specific team while assisting with meeting or exceeding property goals.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Meets semiannually with staff on a one-to-one basis.
• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Verifies that a viable key control program is in place.

Qualification & Experience:

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Job Details:

Company:  Marriott International

Vacancy Type:  Full Time

Job Location: Tampa, FL, US

Application Deadline: N/A

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