Marriott Careers Near Me – Director of Front Office

Job Description:

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Job Responsibilities:

• Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees” absence.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Oversees all on-duty security personnel, including dispatcher.
• Strives to improve service performance.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Ensures recognition of employees is taking place across areas of responsibility.
• Supervises and coordinates job assignments and verifies that each officer is briefed on the day’s activities.
• Provides services that are above and beyond for customer satisfaction and retention.
• Verifies employees are treated fairly and equitably.
• Empowers employees to provide excellent customer service.
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Administers the performance appraisal process for direct report managers.
• Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages employee progressive discipline procedures for Front Office Staff.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees” absence.
• Protects property and provides a safe environment for guests and staff.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Celebrates successes and publicly recognizes the contributions of team members.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Job Requirements:

• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

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