Marriott Hotel Hiring – Assistant Event Operations Manager

Job Description:

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.

Job Responsibilities:

• Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).
• Meets and greets guests.
• Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary.
• Attends pre-event/pre-convention meetings as needed to understand group needs.
• Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.)
• Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews.
• Assisting in Human Resource Activities
• Works with Event Planning team to verify flawless delivery of events.
• Encourages employees to provide excellent customer service within guidelines.
• Maintains attendance log for Banquet, Event Service and Event Technology employees.
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental).
• Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.
• Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Leads shifts and actively participates in the servicing of events.
• Communicates critical information to the Banquet, Event Services and Event Technology teams.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Handles guest problems and complaints, seeking assistance from manager as necessary.
• Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies.
• Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Delegates tasks to ensure room sets are “on time” and meet Event Management Standards.
• Conducts room function inspections prior to each event to ensure the room is set according to specifications.
• Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).
• Supports training when appropriate.

Job Requirements:

• Experience running a shift, scheduling, Performance Manage PAF’s, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.
• High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Detroit, MI, US

Application Deadline: N/A

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