Marriott Hotel Hiring – Hotel Front Desk Supervisor

Job Description:

• The Front Desk position is a key part of the overall success of the Greensboro Marriott Downtown. Often, this is the first and last person a guest comes in contact with.
• The Front Desk Supervisor possesses a strong outgoing personality, with an ability to pay close attention to details.
• The successful candidate should be able to work well with others while demonstrating an ability to run a shift. We are proud of our strong reputation for great customer service, and this guides us with everything we do.

Job Responsibilities:

• Greet guests in a friendly manner and follow check-in procedures
• Take payments and post accurately to guest accounts
• Be aware of local attractions and restaurants and make recommendations to guests
• Handle incoming telephone calls and other guest communication in a discreet fashion
• Accurately communicate with other shifts regarding issues arising from day to day operations
• Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Follow set policies regarding cash handling
• Communicate with other departments in a friendly and professional manner
• Promotes collaboration and a positive, professional work environment.
• Responsible for assisting ineffective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Analyzes quality issues, identifies training needs, suggests changes, and ensures implementation to improve results.
• Utilizes available resources and adheres to training policies.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Ensures all required training for department employees is completed and training records are maintained.
• Other duties as required

Job Requirements:

• Ability to work all shifts, including weekends, evenings, and holidays
• Ability to work in a multi-tasking, fast-paced environment
• Demonstrated strong customer service skills and be detailed orientated
• Qualified candidates must have at least one (1) year of Hotel Front Desk experience
• Strong communication skills in English, both written and verbal essential

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Greensboro, NC, US

Application Deadline: N/A

Apply Here

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