Marriott Hotels Jobs Application – Event Manager

Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibilities:

• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Assists in the development and implementation of corrective action plans.
• Makes presence known to customer at all times during this process.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Follows up with customer post-event.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
• Reviews comment cards and guest satisfaction results with employees.
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Uses his/her judgment to integrate current trends in event management and event design.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Adheres to all standards, policies, and procedures.

Job Requirements:

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: New Orleans, LA, US

Application Deadline: N/A

Apply Here

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