Merlin Entertainment Careers – Food and Beverage Supervisor

Job Description:

Madame Tussauds New York is on the lookout for a Food and Beverage Supervisor to to be the lead wizard for our café and deliver world class customer service throughout our world class attraction!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds New York!

Job Responsibilities:

Oversee the smooth daily operation of Food and Beverage outlets. Develop, implement and measure quality standards across all food outlets to enhance the customer experience and maximize revenue.

• Measure and maintain high operational standards in food outlets taking appropriate action to rectify identified poor standards
• Drive a focus on exceptional guest experience for all food outlets, achieving all KPI targets (including mystery shopper)
• Instill and promote the Merlin Way values and encourage others to do the same
• Ensure your outlet meets excellence standards, preparations for the running of the outlet are completed and that your team know their areas of responsibility and daily tasks
• Manage and motivate the team to maximize revenue opportunities through up-selling
• Manage all F&B projects effectively, implementing all capital expense projects on time, on budget and on spec
• Deliver guest satisfaction targets through exceptional standards, food hygiene, maximum product availability and ensure the team genuinely exceed customer expectations
• Manage and maintain the F&B budget
• Actively drive sales to achieve targeted KPIs
• Ensure effective utilization of cost management systems
• Focus on our people and culture agenda when recruiting and developing effective teams, ensure strong recruitment, employee retention and leadership capabilities within F&B
• Ensure that health and safety, and food hygiene standards are upheld and adhered to at all times.

Job Requirements:

• Proven ability to work on multiple projects simultaneously and multi task as necessary.
• Experience in a visitor attraction, theme park, museum, leisure, hotel or theater environment.
• 2 years of food and beverage experience.
• Guest service experience.
• Excellent communication and motivational skills.
• In order to apply for this role you must be at least 16 years of age.

Job Details:

Company:  Merlin Entertainments

Vacancy Type:  Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here

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