Merlin Entertainment Careers – Guest Experience Host

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Job Description:

As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

Job Responsibilities:

  • Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).
  • Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
  • Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
  • Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
  • To follow opening and closing procedures as detailed in the department’s operating plan.
  • Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
  • Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions

Job Requirements:

  • Excellent communication, listening, and motivational skills.
  • Cash handling experience.
  • Self-motivated, able to work independently or as part of a team.
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
  • Fun, dynamic, and friendly personality.
  • Proven ability to work on multiple projects simultaneously and multi-task as necessary.
  • Able to work in areas with loud noises and confined spaces
  • Experience in a customer service role.

Job Details:

Company:  Merlin Entertainments

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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