Careers at Met Life – Annuity Service Rep III

Job Description:

The primary responsibility of the Annuity Service Rep 3 is promptly and accurately processing client and agent requests using a host of administrative systems. The Rep 3 is also expected to research simple to complex scenarios and handle highly escalated situations utilizing various resources to access a situation and determine appropriate course of action. They act as a liaison between Annuity Operations, agents and clients, handling corrections through the core process units and communicating the resolution to customers verbally and/or in writing. They are responsible for drafting correspondence regarding contract history and corrections that have been processed. In many cases, the Rep 3 is a resource for other associates in Annuity Operations. The Annuity Service Rep 3 is expected to conduct themselves in a professional, business-like manner at all times when interacting with MetLife customers, agents and co-workers.

Job Responsibilities:

• Submit corrections to be processed by core processing units
• Communicate resolution and expectations to internal and external customers
• Pro-Active customer centricity focus is required
• Special projects to be determined as needed
• Identify root causes and trends
• Cross-train across franchises and post issue to effectively balance workload
• Navigate systems

Job Requirements:

• High School diploma
• Organizational skills
• 3 or more years of customer service experience
• Ability to work well under the pressure of working against strict quality and performance guidelines.
• Problem solving, research and resolution
• Strong phone, customer service and communication skills
• Bachelor degree preferred
• 2 or more years of annuity experience preferred
• MS Office software
• FINRA Series 6
• Process Improvement
• Strong knowledge of MetLife products, procedures and processes.

Job Details:

Company:  MetLife

Vacancy Type:  Full Time

Job Location: Providence, RI, US

Application Deadline: N/A

Apply Here

vacancyoptions.com