Careers at Met Life – Annuity Service Rep III

Website MetLife

Job Description:

The primary responsibility of the Annuity Service Rep 3 is promptly and accurately processing client and agent requests using a host of administrative systems. The Rep 3 is also expected to research simple to complex scenarios and handle highly escalated situations utilizing various resources to access a situation and determine appropriate course of action. They act as a liaison between Annuity Operations, agents and clients, handling corrections through the core process units and communicating the resolution to customers verbally and/or in writing. They are responsible for drafting correspondence regarding contract history and corrections that have been processed. In many cases, the Rep 3 is a resource for other associates in Annuity Operations. The Annuity Service Rep 3 is expected to conduct themselves in a professional, business-like manner at all times when interacting with MetLife customers, agents and co-workers.

Job Responsibilities:

  • Submit corrections to be processed by core processing units
  • Communicate resolution and expectations to internal and external customers
  • Pro-Active customer centricity focus is required
  • Special projects to be determined as needed
  • Identify root causes and trends
  • Cross-train across franchises and post issue to effectively balance workload
  • Navigate systems

Job Requirements:

  • High School diploma
  • Organizational skills
  • 3 or more years of customer service experience
  • Ability to work well under the pressure of working against strict quality and performance guidelines.
  • Problem solving, research and resolution
  • Strong phone, customer service and communication skills
  • Bachelor degree preferred
  • 2 or more years of annuity experience preferred
  • MS Office software
  • FINRA Series 6
  • Process Improvement
  • Strong knowledge of MetLife products, procedures and processes.

Job Details:

Company:  MetLife

Vacancy Type:  Full Time

Job Location: Providence, RI, US

Application Deadline: N/A

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