Microcenter Job Application – ASSISTANT STORE MANAGER

Job Description:

We are currently seeking self-motivated, hard-working ASSISTANT STORE MANAGER – COMPUTER SERVICES. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center’s core promise to take care of our associates and customers. We have established industry leading COVID-19 health and safety standards for our locations nationwide to ensure the continued health both of our associates and customers.

Job Responsibilities:

• Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
• Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
• Perform other duties and tasks as assigned
• Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
• Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
• Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
• Ensure customers are served promptly and courteously and that customer satisfaction standards are met
• Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
• Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products

Job Requirements:

• Ability to execute corporate initiatives and analyze the competition
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
• Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets
• A college degree is preferred
• Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees

Job Details:

Company:  Micro Center

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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