Moj Careers – HR Case Manager

Job Description:

This development scheme provides a fantastic opportunity for individuals passionate about joining the HR profession. You will work towards promotion during an eight-month fixed term contract. This is a structured development scheme, with a permanent role as a HR Case Manager as part of the HR Casework Team in Ministry of Justice for those who complete it successfully. The learning and development support offering will be tailored to individuals, who will be supported by an HR professional as a mentor.

Job Responsibilities:

• Preparing for formal assessments of your progress at key points throughout the scheme.
• Accurately recording and providing management information as required.
• Undertaking early dispute resolution training in readiness for taking calls from staff members on the Early Resolution Helpline.
• Demonstrating a strong customer service focus – building and maintaining excellent relationships with clients and customers.
• Meeting regularly with your mentor and Line Manager to review progress against objectives and identify areas for development.
• Ensuring cases are managed in a timely manner and appropriate conclusions met. Adhering to employment law, policies, business and operational need.
• Engaging with a structured learning program to meet scheme objectives, including shadowing colleagues and attending training sessions.
• Supporting managers nationally via the Managers Advice Line (once trained) and email.
• Delivering a high-quality service to all parties involved in an HR case.
• Demonstrating a pragmatic attitude and taking responsibility for personal development and contributing to growth within the team.
• Coaching client’s managers to improve their competence and confidence to manage cases.
• Building a portfolio of HR cases providing remote, virtual and F2F support to managers. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, Civil Service Appeals Board (CSABs) and Employment Tribunals.
• Providing managers with advice and guidance which adheres to a range of policies and terms and conditions and meets the operational and business needs.

Job Requirements:

• Personal Development – increasing own capability and can demonstrate CPD, HR and legal knowledge kept up to date.
• Working to deadlines – crucial in ET context.
• Interpretation and assimilation of information – gathering facts, sifting information and relaying information in an understandable format.
• Resilience – adaptability, mental agility, emotional intelligence.
• A good level of computer literacy in Microsoft applications.
• Strong face to face and telephone communication skills – active listening and influencing skills, understanding of the risk appetite of the customer and appropriately seeking legal advice, including case escalation as required.
• Ability to deal with internal and external stakeholders (including sensitive and complex issues) – e.g. clients, legal team, HR Business Partners, Civil Service Employee Policy.

Job Details:

Company: Ministry of Justice

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

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