Nationwide Insurance Careers – Premium Processor II

Job Description:

As a Premium Processor, you’ll provide clerical accounting activities to collect and apply premium payments, process all forms of returned payments, audit accounts, post account cash, reconcile accounts and prepare reports.

Job Responsibilities:

• Responds to calls and e-mails from customer service and underwriting regarding account inquiries.
• Reimburses and processes NSF items and takes appropriate action.
• Prepares received funds for balanced bank deposit.
• Processes all forms of payments and adjustments, including cash, checks or money orders for the insured or agent to satisfy premium or collection amounts.
• Cancels and reinstates policies as necessary; sends letters requesting account information, EFT stops, and forwards Non-Sufficient Funds (NSF) information to the customer.
• Review pending payments in rejected cash review and accept or reject payments according to policy.
• Processes Electronic Fund Transfer (EFT) chargeback reports, collection reports and change of information forms.
• Provides a full range of premium-related customer service and support to policyholders, agents, underwriting and service representatives according to established standards and practices.
• Processes group bills and bulk payments.

Job Requirements:

• High school studies or equivalent.
• Insurance coursework preferred. Knowledge of property/casualty insurance products, insurance processing systems and procedures, best practices, state regulations and customer service practices.
• Staffing exceptions to the above must be approved by the office manager and HR Business Partner.
• Possesses strong interpersonal skills to communicate billing information to internal customers. Must be proficient with Nationwide premium processing systems, possess working skills in basic mathematics and common office software and able to balance processing quality and workload.
• One year experience in customer service and/or processing monetary transactions
• Other criteria, including leadership skills, competencies and experiences may take precedence.

Job Details:

Company: Nationwide

Vacancy Type:  Full Time

Job Location: California, United States

Application Deadline: N/A

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