Nationwide Insurance Jobs – Processing Supervisor

Job Description:

As a Supervisor, you’ll provide oversight for a commercial and/or agribusiness lines processing unit. We’ll count on you and your team to provide quality service to customers for multiple product lines in multiple states. This includes responsibility for quality, production and service levels, associate supervision and development, team building and training. You’ll plan schedules based on estimated workload, associate availability, and product needs.

Job Responsibilities:

• Supervises resolution of complex customer issues and problems. Handles the more complex issues that are advanced by team members or referred from other units.
• Facilitates training for associates to ensure that they acquire and maintain current understanding of products, service techniques, systems, regulations and operations standards.
• Supervises associates, including providing performance management, salary planning and administration, training and development, workflow planning and day-to-day administration, hiring and placement and disciplinary actions.
• Coordinates and reviews associate work to ensure adequate coverage and appropriate processing of related work. Supervises work unit volume; delegates to group leader and others as needed. Creates and maintains required work records and reports.
• Provides day-to day direct supervision of a processing unit that supports multiple product lines and states, and supplemental processing and related billing systems.
• Provides input to planning, development and monitoring of plans and objectives at the unit, product and center level. Analyzes results from unit and recommends process improvements. Provides input to and adheres to approved budget.
• Achieves services objectives through the coordination and supervision of processor activities. Uses coaching and leadership skills to encourage associates to meet and exceed service and other goals.
• Participates on project teams as assigned.

Job Requirements:

• Staffing exceptions to the above must be approved by the Director and Human Resources.
• Other criteria, including leadership skills, competencies and experiences may take precedence.
• Five years of related insurance experience preferred.
• Prefer at least two years in commercial and/or agribusiness lines service center environment.
• Previous lead experience preferred.
• Requires working knowledge of commercial service center environment including processing systems and related technology, credit collections/premium audit, state regulations and quality/training initiatives.
• Ability to lead, supervise, train and develop associates in all aspects of insurance services and processing.
• Verbal and written communication skills for interaction with agents, customers and all levels of service center associates.
• Ability to operate personal computer and business/insurance software.

Job Details:

Company: Nationwide

Vacancy Type:  Full Time

Job Location: Iowa City-Cedar Rapids Area

Application Deadline: N/A

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