NatWest Bank Jobs – Operations Analyst

Job Description:

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Job Responsibilities:

  • Making sure processing is performed accurately and within an agreed turn-around time
  • Monitoring and participating in initiatives that help improve our customer service, processes and procedures
  • Reviewing processing errors and customer complaints to help identify trends and training needs
  • A key point of contact for Operations for Technical CDD queries
  • Delivering group training and individual coaching to build the capability within the department
  • Accurately investigating your queries, raising with relevant parties, and escalating where needed=

Job Requirements:

  • An understanding of the financial services industry and our customers
  • Knowledge of our products, processes and banking systems
  • Good written and spoken communication skills
  • Strong knowledge of Anti-Money Laundering regulations
  • Experience of delivery within an CDD or AML function

Job Details:

Company:  NatWest

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here