Jobs at NatWest – Customer Adviser

Job Description:

In your new role, you’ll be working closely with our high net worth, Premier customers, delivering excellent service every time. You’ll be providing them with accurate and unbiased information to allow them to choose financial products and services that suit their needs. As a highly organised person, you’ll maintain your own effective diary management, balancing proactive contact with planned customer meetings.

Job Responsibilities:

  • Developing and maintaining relationships with colleagues in the front-line to better support your customers
  • Resolving complaints and errors quickly and effectively, making sure that the relationship with the customer is fully restored
  • Completing outbound care calls to grow and maintain relationships with your customers
  • Proactively educating customers in the different ways they can do their banking

Job Requirements:

  • Experience of working within a regulatory environment
  • Good technology skills and experience of working with Microsoft Office, custom databases and software programmes
  • Excellent verbal and written communication skills, to be able to talk to customers over the phone and through our video banking service

Job Details:

Company:  NatWest

Vacancy Type:  Full Time

Job Location: Bolton, England, UK

Application Deadline: N/A

Apply Here

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