NatWest Jobs – Mortgage Customer Service Representative

Website NatWest

Job Description:

In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. You’ll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home.

Job Responsibilities:

  • Improve processes and procedures to maximise customer satisfaction and efficiency
  • Maintain a detailed knowledge of the financial services product range
  • Proactively identify leads and referrals to ensure we’re helping our customers wherever possible
  • Talk to third parties to support the smooth progression of our customers’ mortgage applications
  • Build great rapport over the phone, accurately identifying their needs and offering suitable products

Job Requirements:

  • Knowledge of regulatory requirements, procedures and relevant products
  • An understanding of regulation and compliance in terms of data protection, money laundering and the FCA
  • Good numerical and organisational skills
  • A good knowledge of Microsoft Office, especially Microsoft Excel
  • The ability to prioritise work and achieve quality results while maintaining high levels of detail

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: Birmingham, England, United Kingdom

Application Deadline: N/A

Apply Here