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Website NatWest
Job Description:
In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. You’ll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home.
Job Responsibilities:
- Improve processes and procedures to maximise customer satisfaction and efficiency
- Maintain a detailed knowledge of the financial services product range
- Proactively identify leads and referrals to ensure we’re helping our customers wherever possible
- Talk to third parties to support the smooth progression of our customers’ mortgage applications
- Build great rapport over the phone, accurately identifying their needs and offering suitable products
Job Requirements:
- Knowledge of regulatory requirements, procedures and relevant products
- An understanding of regulation and compliance in terms of data protection, money laundering and the FCA
- Good numerical and organisational skills
- A good knowledge of Microsoft Office, especially Microsoft Excel
- The ability to prioritise work and achieve quality results while maintaining high levels of detail
Job Details:
Company: NatWest
Vacancy Type: Full Time
Job Location: Birmingham, England, United Kingdom
Application Deadline: N/A
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