Old Navy Careers – Loss Prevention Service Representative

Job Description:

• The Loss Prevention Service Representative’s primary responsibility is to ensure the safety of all store associates and customers and to support the shortage reduction efforts by providing a strong visible presence at the front end. They may be responsible for monitoring the employee entrance/exit and/or customer entrance/exit. They are to work closely with store leaders and Loss Prevention personnel to ensure all Loss Prevention initiatives are compliant to brand standards while maintaining a strong focus on customer service.

Job Responsibilities:

• Sign out employees/vendors and verify all Gap Inc. merchandise and verify purchases against the employee’s receipt.
• Sign in employees/vendors and verify any Gap Inc. merchandise.
• Work closely with the LP Supervisor to ensure that all employees are following policies and procedures.
• This is an entry-level loss prevention position within the store level operations. This position communicates primarily to the store management team with direction on overall loss prevention strategy and programs coming from the LP
• Supervisor, LPM, FLPM, DLPM or RLPM.
• Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
• Support Loss Prevention agent as a back-up in shoplifting apprehensions and serving as witness as needed. Apprehensions.
• Ensure that the employee entrance is run efficiently by ensuring that all of the necessary paperwork is accessible at all times.
• Responsible for maintaining the employee entrance, where applicable.
• Keep track of all packages delivered through the employee entrance, excluding normal scheduled shipments.
• Provide a visual presence at the entrance/exit through courteous and professional interaction with customers.

Job Requirements:

• 1-2 years or retail Loss Prevention experience.
• Must be able to communicate with all levels of staff and management.
• Customer service skills.
• Ability to work nights and weekends appropriately to retail business needs.
• Must be able to stand / walk sales floor for 8 hours at a time.
• High School diploma or equivalent.
• Regular time and attendance is an essential function of the job.
• Good verbal and written communication skills.
• Basic understanding of retail or security.
• Must be able to lift and carry 20lbs.

Job Details:

Company: Old Navy

Vacancy Type:  Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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