Postmates Hiring – Customer Experience Representative

Job Description:

As a Customer Service Representative on the Customer Experience Team, you will be responsible for providing top level customer service to our customers. At Postmates, customers are the center of our business whether it’s our Sellers, Buyers or Fleet. We pride ourselves in providing fast, consistent, and world-class personalized customer service from highly skilled agents using the most cutting edge tools and systems.

Job Responsibilities:

  • Be action oriented and self-disciplined
  • Demonstrate strong time management skills
  • Maintain a thick skin with the ability to convert an angry customer to a happy and satisfied customer
  • Work closely with leadership to ensure individual and team goals are met
  • Quickly resolve problems for our Customers, Sellers, and Postmates primarily in real-time by phone and/or chat, and occasionally by email and be the reason customers use Postmates again!
  • Correspond directly with Postmates throughout their deliveries to ensure accuracy and timeliness, along with troubleshooting account and device issues
  • Be organized and detail oriented
  • Empathize with and prioritize customer needs
  • Follow policies and procedures, but capable of identifying outside-the-norm cases with ability to think outside the box, envision solutions and proactively problem solve

Job Requirements:

  • Able to establish a positive rapport within the workplace and every customer
  • Ability to work on the phone throughout your shift, maintaining positive composure and enthusiasm
  • Tech savvy with Mac and iOS experience; Google Apps for Business (G-Suite) experience is a plus
  • Outstanding phone etiquette with ability to communicate correctly and clearly with both internal and external customers
  • Ability to efficiently use desktop computer
  • Maintain a high level of professionalism
  • Excellent typing and documentation skills

Job Details:

Company:  Postmates Inc

Vacancy Type:  Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here

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