Postmates Employment – In-Person Support

Job Description:

We’re looking to grow our support team at our Greenlight location in San Diego, CA Uber Experts are the face of Uber to thousands of drivers and delivery people, and we’re looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you’ll be expected to share the economic opportunity to new driver-partners, provide exceptional support to existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

Job Responsibilities:

• Help existing drivers troubleshoot any issues they experience (i.e. a delayed payment)
• Stay on top of new Uber policies, procedures, and programs that affect drivers
• Work with the Driver Operations team to make our support processes even better
• Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)
• Deliver 5-star, in-person support to drivers and delivery people
• Help drivers sign up and learn about all of the tools they need to be successful on the Uber platform

Job Requirements:

• Effective communication skills with the ability to interact and connect with many types of personalities
• Operate independently with minimal oversight
• Bachelor’s Degree
• Demonstrated proficiency in technology and the ability to quickly learn about new products
• Experience in customer service

Job Details:

Company:  Postmates Inc

Vacancy Type:  Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

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