Regal Careers – Floor Staff

Job Description:

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Job Responsibilities:

• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Promoting the Regal Crown Club program
• Enforcement of MPAA rating system
• Ensure required alcohol certification and training are current where applicable.
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Abide by all federal and state laws with regards to breaks and/or meal periods.
• Inspecting backpacks and packages when applicable.
• Complying with all local, state and federal food safety laws.
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Operating, preparing and cleaning of all concession related equipment
• Promoting the Regal Crown Club program
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Perform in-auditorium concession auxiliary sales as directed by management
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
• Up selling/Suggestive selling
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary

Job Requirements:

• Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.
• Possess good public speaking, listen effectively and respond clearly and directly.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Details:

Company:  Regal Cinemas

Vacancy Type:  Part Time

Job Location: Tacoma, WA, US

Application Deadline: N/A

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