Regal Cinemas Jobs – Floor Staff

Job Description:

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies.

Job Responsibilities:

• Handling of emergency situations when called upon to do so
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
• Promoting the Regal Crown Club program
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• General cleaning duties; and
• Compliance with our company dress code.
• Ensure required alcohol certification and training are current where applicable
• Promoting the Regal Crown Club program
• Enforcement of MPAA rating system
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Up selling/Suggestive selling
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Perform in-auditorium concession auxiliary sales as directed by management
• Complying with all local, state and federal food safety laws.
• Operating, preparing and cleaning of all concession related equipment
• Regular and consistent attendance

Job Requirements:

• Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
• Possess good public speaking, listen effectively and respond clearly and directly.

Job Details:

Company:  Regal Cinemas

Vacancy Type:  Part Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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