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Website Rent-A-Center
Job Description:
The Assistant Manager positively impacts customer growth and revenue and ensures store credit is maintained at an appropriate level through sales activities, account management while providing total customer satisfaction. This role helps manage profit by following established policies and procedures including, but not limited to, cash and inventory controls and order verifications. The Assistant Manager accomplishes these in a way that is consistent with the RAC mission statement and core values.
Job Responsibilities:
- Follow all policies and procedures and adhere to all standards Store Supervision:
- Complete customer service calls in a timely manner as assigned
- Assign coworkers to specific duties and assist with work schedule assignments
- Be responsible for Customer and Revenue growth/maintenance
- Maintain accurate records of customer account activity, to include current and past due accounts
- Greet and assist customers on the sales floor
- Collect customer payments on a timely basis and meet daily/weekly collection standards
- Assist in managing daily operations when necessary
- Obtain new rental orders on the sales floor and over the phone
- Assist Store Manager in making weekly schedules
- Review past due accounts and communicate in-person and via phone with the customers to promote timely payments
- Prospect for new business by telemarketing and distributing print materials
- Assist Store Manager with training and providing oversight in absence of Store Manager
- Complete rental agreements as required
- Keep coworkers informed of promotions and products
Job Requirements:
- Valid state driver’s license and good driving record
- 1 – 3 years of retail/customer service, sales, or collections experience
- Customer service oriented
- Friendly, with exceptional communication skills
- Experienced, with a proven track record of being dependable and responsible
- High school diploma or GED
- Dynamic, with an outgoing personality and a desire to learn
- Seeking a career, not just a job •Accountable, able to meet and beat business targets & goals
- Must be at least 19 years of age
Job Details:
Company: Rent-A-Center
Vacancy Type: Full Time
Job Location: Miami, FL, US
Application Deadline: N/A
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