Jobs in River Island – Fraud Analyst

Job Description:

We are passionate about ensuring our customers have a great payment experience and always feel safe and secure when shopping with us. Reporting to the Fraud Operations Manager and working closely with the Global Fraud and Payments Manager and a close-knit team of like-minded individuals, you will immediately be a key part of the operation, helping to analyse, detect and prevent fraudulent activity in a dynamic, international multi-channel environment, whilst also maximising commercial opportunities.

Job Responsibilities:

• Keep up to date with industry developments and contacts to identify and validate future opportunities.
• Actively contribute to ongoing process enhancements to deliver improved customer experience and operational efficiencies.
• Leverage all available technology, systems and data sources in order to continuously optimise performance.
• Conduct data analysis and deliver insights highlighting trends, risks and opportunities.
• Ensure minimum impact to genuine customers and timely identification and resolution where false positives occur.
• Respond to Legal, Bank and Police requests for information and assist with investigations into fraudulent activity.
• Work to SLA’s to ensure our customer delivery and service promises are met.
• Review and analyse online transactions to identify and take action against any potentially fraudulent activity.
• Review and respond to chargeback and customer payment disputes across all payment methods.
• Act as a Fraud and Payments SME. Provide expert advice and great service to our stakeholders and work collaboratively and effectively with third party partners.

Job Requirements:

• A high level of IT proficiency particularly Microsoft Excel and data reporting and analysis skills.
• Previous online fraud experience working within a Retail, E-commerce or Fintech Company using in-house and /or third-party fraud and payment systems.
• Operates with a high degree of confidentiality and discretion.
• Able to thrive in a fast paced customer first environment with the ability to deliver against multiple priorities and workstreams.
• A proven understanding of online payment processing, chargebacks and disputes.
• Strong analytical skills and attention to detail with an ability to spot trends and identify unusual patterns of behaviour.
• A positive “can do” attitude with exceptional interpersonal, organisational and communication skills.

Job Details:

Company: River Island

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

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