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Job Description:
- Report directly to the Fraud Operations Manager and be required to analyze, detect and prevent Fraudulent activity. With a primary focus on E-commerce transactions, you will balance risk and opportunity to provide a frictionless customer experience.
- In this role, you will support our internal teams and external partners. Acting as a subject matter expert, you will provide updates to these teams ensuring swift responses to customer facing queries.
Job Responsibilities:
- Review and analyze on-line transactions using all the available tools and data to identify any potentially fraudulent activity
- Liaise with Customer Service Team and respond to all queries within agreed SLA and provide specialist advice on
- fraud prevention
- Provide clear insights to assist the Department in process improvements
- Follow agreed communication plans with other departments and communicate as required in order to achieve fraud and payments strategy
- Support in the development and upskilling of other team members or new starters as required
- Respond to Bank and Police requests for information and assist with investigations into fraudulent activity
- Review and defend all chargeback transactions (store and online) within the agreed SLA
- Make accept and decline decisions on orders flagged for manual review within agreed SLA to enable timely dispatch
- Investigate store transactions to identify any potential fraud or payment issues
Job Requirements:
- Able to display a high degree of confidentiality and discretion
- High level of attention to detail – ability to spot trends and identify unusual patterns of behavior
- Online Fraud experience working for an international retailer, preferably fashion
- Ability to use own initiative and work well as part of a team
- Strong analytical skills against large data sources
- Excellent written and verbal communication skills across all levels of the business
- A flexible approach and ability to react quickly to change in a fast-paced environment
- Ability to plan, organize and priorities work under pressure to meet deadlines
- Knowledge and experience with tools and techniques used to identify and prevent online fraud
- High level of PC literacy, specifically with Microsoft Excel and Microsoft Word
Qualification & Experience:
- An understanding of store and online payment processing and fraud prevention processes, including chargebacks
- Experience in Process Improvement
- Experience working on the shop floor within a Fashion Retail environment
- Experience of using a data-mining solution to identify store fraud and non-compliance
- Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations
Job Details:
Company: River Island
Vacancy Type: Full Time
Job Location: London, England, UK
Application Deadline: N/A
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