Jobs in River Island – Fraud Analyst

Job Description:

• Report directly to the Fraud Operations Manager and be required to analyze, detect and prevent Fraudulent activity. With a primary focus on E-commerce transactions, you will balance risk and opportunity to provide a frictionless customer experience.
• In this role, you will support our internal teams and external partners. Acting as a subject matter expert, you will provide updates to these teams ensuring swift responses to customer facing queries.

Job Responsibilities:

• Review and analyze on-line transactions using all the available tools and data to identify any potentially fraudulent activity
• Liaise with Customer Service Team and respond to all queries within agreed SLA and provide specialist advice on
• fraud prevention
• Provide clear insights to assist the Department in process improvements
• Follow agreed communication plans with other departments and communicate as required in order to achieve fraud and payments strategy
• Support in the development and upskilling of other team members or new starters as required
• Respond to Bank and Police requests for information and assist with investigations into fraudulent activity
• Review and defend all chargeback transactions (store and online) within the agreed SLA
• Make accept and decline decisions on orders flagged for manual review within agreed SLA to enable timely dispatch
• Investigate store transactions to identify any potential fraud or payment issues

Job Requirements:

• Able to display a high degree of confidentiality and discretion
• High level of attention to detail – ability to spot trends and identify unusual patterns of behavior
• Online Fraud experience working for an international retailer, preferably fashion
• Ability to use own initiative and work well as part of a team
• Strong analytical skills against large data sources
• Excellent written and verbal communication skills across all levels of the business
• A flexible approach and ability to react quickly to change in a fast-paced environment
• Ability to plan, organize and priorities work under pressure to meet deadlines
• Knowledge and experience with tools and techniques used to identify and prevent online fraud
• High level of PC literacy, specifically with Microsoft Excel and Microsoft Word

Qualification & Experience:

• An understanding of store and online payment processing and fraud prevention processes, including chargebacks
• Experience in Process Improvement
• Experience working on the shop floor within a Fashion Retail environment
• Experience of using a data-mining solution to identify store fraud and non-compliance
• Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations

Job Details:

Company: River Island

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

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