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Website Sears
Job Description:
- The HVAC Service Technician is responsible for providing timely and quality repairs of customers’ products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers) while maintaining the highest level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company.
Job Responsibilities:
- Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP) (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air
- Conditioning systems as appropriate) by effectively communicating the benefits to the customer
- Works as a dedicated team member to ensure fast, flexible and expert service to every customer
- Maintains high level of customer satisfaction through efficient and timely customer resolution
- Performs other duties as assigned
- Ensures complete protection of customer’s property by installing and servicing Heating Ventilation and Air
- Conditioning (HVAC) equipment and material in a safe, professional and expeditious manner
- Diagnoses and repairs HVAC equipment in the customer’s home and gives the customer an accurate estimate of the cost of repair if applicable
- Removes any equipment necessary for the installation of new HVAC product and material according to manufacturer’s specifications
- Completes all Break/Fix Technician training elements within required timeframes
- Cleans up work areas, including any areas that were utilized for the installation process
- Installs new HVAC systems and related accessories according to safety and manufacturer’s specifications
- Manage and maintain company assets such as corporate credit card, gas card, assigned HVAC equipment, inventory, company van, etc
Job Requirements:
- Ability to read, write and speak English and communicate effectively and clearly, both orally and in writing, with co-workers, managers and consumers
- Ability to travel up to 25% of the time as needed in geographical areas outside area of residence, both in-state (most of the time) and out-of-state (occasionally)
- Ability to work variable and flexible hours, including significant overtime as needed.
- Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
- Ability to frequently bend, stoop, kneel, stretch, twist, reach, climb and lift/carry up to 75 lbs
Qualification & Experience:
- High school diploma or General Education Degree (GED)
- Years of Related HVAC Experience: 3-4 Years
- Driver’s License Required: Yes
- Travel Requirements: 25%
- Age Requirement: 18
- 2 – 5 Years Experience
- Technical / Vocational School
Job Details:
Company: Sears
Vacancy Type: Full Time
Job Location: Los Angeles, CA, US
Application Deadline: N/A
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