Sky Jobs – Digital Content Editor

Job Description:

“Know what it takes to create help content that really makes a difference? Then we want to hear from you. Here in Sky’s Customer Service Group, we’re passionate about delivering the best service in the country. Whether that’s world class customer journeys or knowledge material to assist our colleagues, we always strive to keep things simple and engaging. This year promises to be all about innovation and excitement at Sky, and we need someone to help us create content to do it justice.” – Senior Editor

Job Responsibilities:

• Keep all articles and journeys up-to-date across all of our channels. Ensure that ongoing changes to Sky’s products, services, systems and processes are appropriately reflected in our content and all modifications are introduced in a controlled and coordinated manner.
• Demonstrate flexibility to changing priorities and strong problem-solving capabilities. Work with stakeholders to understand their requirements in face of unexpected and urgent business needs.
• Deliver content in line with Sky’s brand identity, values and tone of voice as well as meeting regulatory requirements. Ensure that content is engaging for customers as well as advisors.
• Translate business requirements into best in class articles and journeys for customers and advisors. Work with subject matter experts, product owners and stakeholders to create effective content including instructional copy to be used across multiple digital channels.
• Plan and prioritise work accordingly. Provide regular updates to stakeholders and project managers, ensuring timely delivery of quality content.
• Ensure consistency of content across all our platforms.

Job Requirements:

• Experience working across functions, (i.e. with designers and SMEs to ensure the content is the best in class).
• Experience of content provision within a digital operation, ecommerce or social media capacity is also desireable, but not essential
• Relevant degree in Media Studies, Digital Publishing or English discipline OR work experience equivalent.
• Ability to interpret briefs and business requirements.
• Extensive writing skills, with strong experience of embedding tone of voice/brand presence.
• Proficiency in Microsoft Office Suite.

Job Details:

Company: Sky

Vacancy Type:  Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

Apply Here

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