Jobs at Spectrum – Call Center Sales

Website Spectrum

Job Description:

As a Retention Representative, you’ll learn the art of active listening and apply your problem-solving skills to deescalate customer concerns. Use your way with words to engage your callers, reinforcing the range and power of Spectrum’s unique products and their value to generate sales. Provide exceptional service by promoting our campaigns and saving plans to customers all over the country from one of our comfortable modern call centers. Alleviating customer concerns and bringing them around to value-added plans will be your specialty as you seamlessly transition between conversation and computer billing and requisition programs. As a diplomatic specialist, you are all about appealing to customers with data and tact. You will even collect commission bonuses for your qualified core upgrading efforts, which can boost your salary to six figures.

Job Requirements:

  • Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to empathize with the customer
  • Ability to overcome objections
  • Ability to effectively trouble-shoot technical problems
  • Ability to communicate in a clear, professional manner
  • Ability to demonstrate a record of success in your sales career to date
  • Problem solver with effective persuasion skills
  • Ability to work independently; highly motivated and detail-oriented
  • Ability to show judgment and initiative

Job Details:

Company:  Spectrum

Vacancy Type:  Full Time

Job Location: Grand Rapids, MI, US

Application Deadline: N/A

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