Spectrum Employment – Customer Service

Website Spectrum

Job Description:

Serves as the primary contact for Customer Support Video team questions and customer escalations. Provides expert support as it relates to troubleshooting any video issues.Works under minimal supervision.

Job Responsibilities:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Interact effectively with internal and external customers regarding products and services.
  • Assist representatives with customer questions/escalations in a timely, thorough and efficient manner.
  • Effectively present and discuss Charter’s products and services.
  • Manage representative and customer interactions professionally and effectively.
  • Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction.
  • Remain current and knowledgeable on every aspect of supported product.
  • Comply with all company and call center policies and procedures.

Job Requirements:

  • Strong organization and time management skills
  • Ability to read, write, speak and understand English
  • Proficiency with PCs, Microsoft Windows and general intranet navigation
  • Strong communication skills
  • Advanced knowledge/experience of internet/phone operations and/or telecommunications call center
  • Ability to handle multiple tasks
  • Excellent interpersonal skills

Job Details:

Company:  Spectrum

Vacancy Type:  Full Time

Job Location: El Paso, TX, US

Application Deadline: N/A

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