Spectrum Employment – Customer Service

Job Description:

Serves as the primary contact for Customer Support Video team questions and customer escalations. Provides expert support as it relates to troubleshooting any video issues.Works under minimal supervision.

Job Responsibilities:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Interact effectively with internal and external customers regarding products and services.
• Assist representatives with customer questions/escalations in a timely, thorough and efficient manner.
• Effectively present and discuss Charter’s products and services.
• Manage representative and customer interactions professionally and effectively.
• Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction.
• Remain current and knowledgeable on every aspect of supported product.
• Comply with all company and call center policies and procedures.

Job Requirements:

• Strong organization and time management skills
• Ability to read, write, speak and understand English
• Proficiency with PCs, Microsoft Windows and general intranet navigation
• Strong communication skills
• Advanced knowledge/experience of internet/phone operations and/or telecommunications call center
• Ability to handle multiple tasks
• Excellent interpersonal skills

Job Details:

Company:  Spectrum

Vacancy Type:  Full Time

Job Location: El Paso, TX, US

Application Deadline: N/A

Apply Here

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