Job Description: The Spectrum Assistant Store Manager is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel. Job Responsibilities: Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control. Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed. Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers. Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location. In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees. Provides daily coaching and directions to their team via mult Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction. Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors. Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control. Job Requirements: Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively Significant time working inside a destination-style shopping environment Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner Detail oriented and a good problem solver Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment Displays passion for delivering a great customer experience during multiple roles in their career High comfort level with personal technology, such as mobile devices and personal video platforms Knowledge and ability to use computer and software applications Qualification & Experience: 1-3 yrs: Telecommunications/wireless experience 3-5 yrs.: Sales/Customer Service experience 1+ year: Management experience Bachelor’s Degree or equivalent work experience Job Details: Company: Spectrum Vacancy Type: Full Time Job Location: Daytona Beach, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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