Spirit Airlines Internship for – Guest Services Lead

Website Spirit Airlines

Job Description:

The Guest Service Lead is the first point of leadership within our guest service department. An operationally strong individual who takes charge of assigned areas and tasks and facilitate station performance goals. The Guest Service Lead uses their operational knowledge to ensure proper adherence to all guest service-related procedures to ensure on time and safe departures as well as provide support for the Guest Service Agents throughout their shifts.

Job Responsibilities:

  • Track and encourage teams in achieving revenue goals.
  • Oversee ticketing and enplaning/deplaning areas and responsible for their assigned area.
  • Assign activities and duties to Guest Service Agents to ensure completion of tasks for check-in, compliance, arrival and departure.
  • Provide feedback to Leadership regarding GSA work performance.
  • Oversee specialty departments (BSO, Immigrations, CBP and IROPs center) as needed.
  • Support and assist Supervisors in managing the operation.
  • Maintain involvement in guest relations, including guest complaints, Lost and Found, distressed guests and special guest arrangements and ensure company guest service standards are maintained or exceeded.
  • Assist with station audits and compliance.

Qualification & Experience:

  • Able to multi-task and prioritize quickly
  • Must be GSC and CRO trained
  • Strong operational knowledge
  • Exercise creative problem solving and use of own initiative
  • High School Diploma or General Education Degree (GED)
  • Exert 50 lbs. or more of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
  • Thrives within a team-oriented environment
  • 1-3 years’ experience (indicate specific field, if required)

Job Details:

Company: Spirit Airlines

Vacancy Type:  Full Time

Job Location: Fort Lauderdale, FL, US

Application Deadline: N/A

Apply Here

  • vacancyoptions.com