Toyota Job Hiring – Collections Team Member

Job Description:

TFS’ Eastern Customer Service Center (Owings Mills, MD) is looking for passionate and highly motivated Collections Team Members. The primary responsibility of this role is to analyze customer’s payment history and clearly communicate the status to the customer using Toyota call model guidelines. This role requires the ability to work evenings hours during the week as well as being available between the hours of 8am-9pm as well as one Saturday shift per month.

Job Responsibilities:

  • Initiating repossession procedures after all other methods to bring account current are unsuccessful
  • Analyzing account characteristics and negotiating with customers on acceptable arrangements to bring their account current
  • Documenting all activity in accordance with established procedures in a clear and concise manner
  • Using acceptable collections and skip tracing tools to maintain delinquencies, repossessions and losses at or below corporate objective

Job Requirements:

  • Attendance and punctuality are essential for this position
  • Previous experience in a collections environment, customer facing role, sales or call center environment preferred
  • Ability to work evening shifts (as well as between the hours of 8am-9pm Monday through Friday) with occasional weekends
  • Excellent verbal communication and interpersonal skills required
  • B.A./B.S. degree or related work experience preferred
  • PC keyboarding and navigation skills between various programs and systems are required
  • Working knowledge of Microsoft Office applications (Word, Excel, Outlook)
  • Strong organizational skills and attention to details

Job Details:

Company:  Toyota

Vacancy Type:  Full Time

Job Location: Melbourne, FL, US

Application Deadline: N/A

Apply Here

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