Toyota Employment – Customer Service Center Supervisor

Job Description:

The primary responsibility of this role is to coach and develop team members within an assigned business unit (Customer Service, Collections, or Administration).

Reporting to the Customer Service Manager the person in this role will support the Customer Service objective to coach and develop team members within assigned business unit (Customer Service, Collections, or Administration).

Job Responsibilities:

  • Providing direct guidance and customer service on elevated, typically sensitive, or complex issues
  • Assisting in on-going training of the department associates to improve customer contact quality, processing accuracy and work efficiency
  • Monitors and evaluates staff performance levels to meet projected needs and customer service objectives
  • Participates and provides input in the interview, selection and hiring process
  • Prepares documentation for other personnel related activities
  • Coaching and developing team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with customers and dealers
  • Providing thorough one-on-one, ongoing coaching and guidance to team members to ensure continuity and quality of service

Job Requirements:

  • B.A./B.S. degree or equivalent related work experience
  • Minimum three years of experience in a customer service, call center, captive finance and/or insurance industry
  • Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Outlook
  • Call center management software experience
  • Excellent verbal communication and interpersonal skills
  • Strong organizational skills and attention to details

Job Details:

Company:  Toyota

Vacancy Type:  Full Time

Job Location: Washington, DC , US

Application Deadline: N/A

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