Toyota Jobs in Philadelphia – Mortgage Operations Manager

Job Description:

The Operations Manager’s primary areas of responsibility will be mortgage servicing and this will be responsible for ensuring timely, accurate daily production and pro-active, action-oriented communications as it relates to the servicing of Toyota Financial Services Banking real estate mortgages. The person in this role will oversee ongoing support provided by third-party and internal partners. A key responsibility is to provide internal customers with consistent, value-added services and communication. This position may have responsibility for additional product lines within Toyota Financial Services Banking, but the key responsibilities will be to ensure consistent production processes, standards, and service regardless of product.

Job Responsibilities:

  • Provide management information related to mortgage servicing production environment
  • Make recommendations regarding new vendor partner product and service offerings and feature/function enhancements, including serving as subject matter expert for business requirements
  • Manage the daily mortgage servicing operation by developing and/or refining operational tools, processes & procedures, information flows, etc
  • Review, implement and test/audit mortgage servicing output services (ex. Statements, letters, reports)
  • Review, approve, test/monitor and track subservicing vendor systems’ parameter settings and operational controls and lead remediation efforts, when necessary
  • Manage established Service Level Agreements with subservicing vendor and provide clear communications on positive and negative events related to service levels

Job Requirements:

  • Experience ensuring consistent production processes and standards pertaining to servicing of real estate mortgages
  • Ability to travel up to 10%
  • Proficiency user of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
  • Strong attention to details and organization skills, with the ability to multi-task
  • Bachelor’s Degree (or higher) in a relevant discipline
  • Experience in a banking and/or mortgage lending environment specifically related to servicing real estate mortgages
  • Ability to communicate effectively with all levels of the organization, including executive leadership

Job Details:

Company:  Toyota

Vacancy Type:  Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here

vacancyoptions.com