United Healthcare Group Career – Consumer Medication Coordinator

Job Description:

The Pharmacy Tech/Consumer Medication Coordinator position at Genoa is an essential role that impacts the lives of an underserved population that needs a voice. This position is a liaison between a partner clinic and a Genoa mental health specialty pharmacy.

Primary responsibilities include building strong relationships with the clinic partners and communicating with consumers to assist them with their medication plan, insurance and the full services of the Genoa pharmacy. A key function will be promoting Genoa services to obtain new consumers and increasing the number of consumers Genoa serves.

Job Responsibilities:

  • Ensure all consumer insurance information is up to date in the Pharmacy system and is properly charged for the medications dispensed.
  • Compliance monitoring by contacting the consumer at least monthly to ensure compliance and determine refill needs as applicable.
  • Assist clinic staff and pharmacy with prior authorizations and Patient Assistance programs as needed.
  • May include Phlebotomy for consumers receiving Clozapine and other medications via Genoa schedule blood draws and sends samples to the appropriate lab. {Only applicable in clinics that are contracted for these services.}
  • Recruit and enroll consumers utilizing enrollment forms and copy the consumer’s insurance card.
  • Facilitate the collection of prescriptions to be faxed to the pharmacy for dispensing.
  • Prescription refill management by utilizing the no refill report and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer.
  • Check for expiration dates (both on consumer’s medications as well as house account products/standing order meds.)
  • Communicate with all consumers of the mental health center regarding the medication services Genoa provides.
  • Assist consumers in contacting the pharmacist regarding all their medication questions and ensure a prompt response to their questions.
  • Medication delivery when needed and appropriate. {Only applicable in states that are allowed.}

Job Requirements:

  • Daily communication with mentally ill patients, building relationships with clinic staff and consumers with an eagerness to problem solve any issues that arise.
  • Pharmacy tech experience. Mental Health, medical background with a strong understanding of prescriptions.
  • Outgoing and friendly personality is required to provide special care to our consumers. Marketing pharmacy Rx services is a daily task.
  • Excellent organizations skills
  • Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
  • PTCB Certification preferred but not required
  • Candidates for the position will be subject to a standard reference and background check.
  • Duties require professional verbal and written communication skills.
  • Knowledge of Microsoft Office and telephone protocol.
  • Must be licensed Pharmacy Technician

Job Details:

Company:  UnitedHealthcare

Vacancy Type:  Full Time

Job Location: High Point, NC, US

Application Deadline: N/A

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