Uhc Careers in Minneapolis – Director of Business Excellence

Job Description:

The primary focus of this position will be to ensure OptumRx Specialty is meeting or exceeding consumer expectations, driving continuous cost management solutions, transforming the business, and ensuring client satisfaction. This role is a liaison between the OptumRx Specialty business and all the operational arms carrying out the mission day to day. Therefore, the holder of this position will be required to appropriately influence to drive desired outcomes with intense collaboration. The Director of Business Excellence is a liaison for all operational components of the OptumRx Specialty business.

Job Responsibilities:

  • Continue to develop, promote, and execute the OptumRx Specialty consumer mission including partnering with Optum Marketing to drive continuous NPS improvement
  • Provide leadership, guidance, and prioritization as a liaison to Operations teams that will continuously drive the Specialty agenda forward, will reduce cost and increase NPS and ensure operational consistency across the business, leveraging best practices
  • Develop and drive operational metrics across the Specialty landscape and address any metrics not pointing toward its goal
  • Partner with Operation leaders to maintain alignment on current operational status and priorities, including attending and participating in daily operations calls
  • Ensuring appropriate targets are set, plans in place and daily monitoring of various metrics
  • Pull together all business plans from Specialty business units to ensure alignment and appropriate glide path to Specialty consumer experience goals
  • Partner with all critical financial staff to ensure continuity and connection between operations, workforce management, Specialty analytics and finance and capabilities to drive sound budgeting, reporting, and staffing practices
  • Develop operational plans and strategies in partnership with critical stakeholders that deliver the most value
  • Ensure all customer complaints are listened to and appropriately addressed in partnership with critical operational areas including root cause correction
  • Drive business transformation through critical internal partnerships that will continuously enhance the Specialty consumer experience

Job Requirements:

  • Strong analytical and interpersonal skills, proven ability to influence and negotiate complex and matrix reporting relationships
  • Specialty pharmacy experience
  • Undergraduate degree or equivalent experience
  • You will be required to adhere to UnitedHealth Group’s US Telecommuting Policy
  • Strategic thinker with proven success at creating and implementing strategic plans
  • 10+ years of demonstrated operational strategy preferably in healthcare
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
  • Proven ability to provide leadership and direction through multiple layers of management
  • Proven ability to navigate and influence with business decision-makers and system end-users

Job Details:

Company:  UnitedHealthcare

Vacancy Type:  Full Time

Job Location: Minneapolis, MN, US

Application Deadline: N/A

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