Valero Jobs Corpus Christi 2021 – Technical Support Associate I

Website Valero Energy

Job Description:

Provides first level response, support, and resolution for customers, jobbers, dealers, regarding store payment systems and hardware, merchant master records, merchant network profiles, and emergency issues. Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Branded Customer Technical Support Center. Must be available to work any 8 hour rotating shift, operating in a 24/7 enviroment.

Job Responsibilities:

  • Troubleshoots, documents, escalates, and resolves first call / first level customer service, store systems and equipment issues.
  • Provides first call resolution on incoming store POS systems and equipment issues whenever possible.
  • Acts as immediate source of feedback to supervisor and/or manager on problem resolution and trends.
  • Provides carriers/distributors with consignee numbers, daily/weekly allocation volumes and increasing allocations when necessary.
  • Resolves various issues and questions related to Valero Allocations/Loading support.
  • Maintains database using the call center problem management software.
  • Answers, resolves/redirects and documents all external and internal customer communications.
  • Responds to email requests on various group email boxes on a daily basis.
  • Distributes and receives retrieval requests on a daily basis.
  • Processes an appropriate written/verbal response to customer communications carrying the issue from inception to resolution.
  • Assigns, obtains, and sets up necessary data relative to adding new locations to the credit network and the credit card system.
  • Updates and maintains merchant master records using RAMS database systems and merchant network profiles using First Data’s Client Line database.
  • Balances merchant settlement reports on a daily basis.

Job Requirements:

  • High school diploma or GED required.
  • 1 year customer service or call center experience preferred.
  • Experience operating Point of Sale (POS) equipment preferred.

Job Details:

Company: Valero Energy

Vacancy Type:  Full Time

Job Location: Corpus Christi, TX, US

Application Deadline: N/A

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