Vodafone Recruitment – Networks Engineer

Job Description:

Operating within the Vodafone Provide model, the main focus of this role is to:

• Infrastructure delivery and implementations to meet customer and platform requirements.
• Provide project engineering expertise, & support complex provide & change issues, on a 24/7 basis.
• Act as a focal point for expertise for the Provide team
• Contribute to the Customer Services, & wider business, objectives to improve: fault management performance, Service reliability & Service performance

Job Responsibilities:

• Provide support and development for junior Provide engineers
• Customer Project and Change delivery activities.
• To provide engineering services to fulfil the Provide role on the EDF Energy account
• Support the on-going development of ‘frontline’ Customer Service teams.
• Where required, support new technology, service & solution acceptance from into 3rd line support.
• Provide technical and fault management input to customer and management fault reports, including representation at customer facing meetings, where required.
• Root Cause analysis for complex major incidents & escalated faults
• Handover of new solutions to BAU Assure teams through Acceptance into Live Service (AILS) process.
• Where required, provide 24×7 3rd line support for complex Provide & Change activities.
• Assist with the definition, & embedding, of a consistent set of processes & measures across all key interfaces.
• Fulfilment of technical on-call activities for activities 24×7.

Job Requirements:

• In-depth knowledge of TCP/IP services.
• Experience in an appropriate telecommunications field with a high level of understanding of the technologies used within Vodafone
• Excellent communication skills, written and verbal.
• In-depth knowledge of IT based services.
• Experience of complex fault resolution.
• Ideally industry recognised professional qualification (CCNA)

Job Details:

Company:  Vodafone

Vacancy Type:  Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

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