Wells Fargo Employment – Network Engineer

Job Description:

The Network and Voice Engineer will be responsible for supporting the end-to-end delivery of the Network & Voice Service. This will include day to day Operational support of the EMEA Network & Voice platforms, project delivery for all regional Infrastructure change projects and mentoring of more junior Team members.

Job Responsibilities:

• Lead day to day technical support of network operations in a highly regulated investment banking environment using diagnostic and other tools to maintain, troubleshoot and restore service or data to systems to meet established service level agreements;
• Update control documentation and procedures and provides informal training;
• Provide Engineering level support of the Voice & Network environment within the EMEA region, including: Cisco and Speakerbus voice (VoIP) environments; Cisco LAN/WAN/WLAN; Verba Voice Recording platform; Audio/Video and tele-conferencing environments.
• Accountable for small to medium complexity changes and trouble shooting issues in region.
• Track changes and performance trends and participates in process improvement activities;
• Understands BCP, quality, security and compliance requirements for supported areas and monitors changes to identify risk to production systems.

Job Requirements:

• Strong technical knowledge of Cisco Networking and Voice technologies including switching, routers, hubs, servers, firewalls, Wireless , Sonus / SIP trunking and Trader Voice regulated recording environments
• Demonstrated Network & Voice Service Delivery Management experience, across Internal and outsourced Service providers, within a global Investment Banking organisation
• Solid service improvement experience including the design and management of KPI / SLAs
• Knowledge of typical large organization infrastructure technologies, policies and practices.
• This is an on-site role requiring the person to be in on-premises (in our business office or data centres) during working hours.
• Some International travel may be required.
• Strong communication skills, both written and spoken, up to C-Level executives
• Strong knowledge in ITIL Service Delivery.
• Experience supporting and managing Audio Visual solutions and backend infrastructure (desirable)
• Experience managing Market data and exchange connectivity experience would be an advantage.
• Able to direct workload activities and mentor engineering staff within the team
• Solid project planning and management experience.

Job Details:

Company: Wells Fargo

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

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