Wells Fargo Employment – Operations Program Services Team Leader

Job Description:

This role will give the successful candidate the opportunity to be involved in developing and growing a robust Business Support function in the Commercial Distribution Finance (CDF) EMEA Operations department. The candidate will be part of a UK based team working closely with the CDF EMEA Commercial department to support the overall business success.
The responsibilities include but are not limited to; workload distribution between team members, and oversight of team workload; supporting team member 121s and year end reviews under the supervision of the Operations Manager; identifying and driving efficiencies within this small and already efficient team; reporting out metrics to key stakeholders; focussing on governance, risk & controls, audit support, and operational risk resolution. (Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required)

Job Responsibilities:

• Lead on reporting of metrics to key stakeholders.
• Take a lead on work relating to governance, risks identification and control implementation.
• Build in depth knowledge of all Program Services processes to identify and deliver simplifications, efficiencies and process improvements.
• Oversight of projects and report outs relating to key projects.
• Oversight of team workload ensuring work is distributed fairly between team members allowing SLAs to be met.
• Conducting weekly 121s with Program Services team members, and supporting the end of year review process under the supervision of the
• Operations Manager. Escalating any development needs, concerns or feedback to the Operations Manager for review.
• Support cross-functional training and best practice within the Operations Team.
• Willingness and ability to work flexibly within a time-bound environment, prioritising and balancing tasks and activities to ensure externally driven timescales are adhered to.
• Undertake monthly Quality Assurance checks of key tasks, providing the EMEA Operations Manager with overall accuracy rates, any required corrective actions and recommended process improvements.
• Proactively share and reach out for best practice across other CDF Operations teams globally to enhance the customer experience and automation, leveraging equivalent teams in the US and other regions.
• Key point of contact for all operational risk escalation and resolution.
• Point of contact for audit support, including providing in a timely manner all documentation, supporting walkthroughs and any follow up actions.

Job Requirements:

• Exceptional organisational skills – Effective time management in a fast-moving and demanding environment, planning ahead and working to tight deadlines, sharing any roadblocks or delays which can impact the customer or business performance.
• Highly self-motivated, competent of working independently, whilst leveraging the commitment of the ‘team’ attitude.
• Strong analytical skills – Ability to review data and identify trends, gaps and opportunities for change. Creatively consider best practice through open discussion and leveraging global expertise to influence next steps.
• Strong problem solving skills – proven record of owning and resolving problems. Ability to identify, define and scale the problem, understand root cause and recommend/implement corrective action and future control measures.
• Effective leadership skills- ability to collaborate, identify development opportunities, give in moment feedback, and leverage existing skills of team members to maintain an efficient team.
• Strong communication and influencing skills within the team & wider business and developing relationships at all levels. Ability to work flexibly, share ideas and challenge self & others. Effective written communication, providing appropriate content dependent on purpose and audience.

Job Details:

Company: Wells Fargo

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

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