Wells Fargo Hiring – Business Relationship Support Specialist

Job Description:

Wells Fargo is seeking a Business Relationship Support Specialist to support our Middle Market Commercial Banking team. The role can be based in Vancouver or Calgary.
Middle Market Banking provides local service and decision-making, a comprehensive suite of products, and industry expertise to serve the diverse financial needs of Business Banking, Middle Market, Specialized and Mid-Corporate customers. Middle Market Banking is structured with three regions, East, Central and West, in addition to two Specialized Industries groups. The Commercial Banking team is comprised of experienced and accomplished relationship managers and industry specialists working together to bring the full range of Wells Fargo’s service to customers from offices across the United States and Canada.

Job Responsibilities:

• Accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Job Requirements:

• Bachelor Degree in Business, Economics, Finance or equivalent
• 2+ years of Business Relationship Support experience in commercial banking

Job Details:

Company: Wells Fargo

Vacancy Type: Full Time

Job Location: Calgary, AB, CA

Application Deadline: N/A

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