Wells Fargo Internships – Escalations Representative

Job Description:

Wells Fargo is seeking an Escalations Representative in Capital Markets Title Operations – Final Document Services as part of Home Lending Operations . Learn more about the career areas and lines of business at wellsfargojobs.com

Job Responsibilities:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals

Job Requirements:

• Proficient written and verbal communication skills
• Proficient in Microsoft Suite products
• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Prior Customer Service in call center in person setting

Job Details:

Company: Wells Fargo

Vacancy Type: Full Time

Job Location: Minneapolis, MN, US

Application Deadline: N/A

Apply Here

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