Wells Fargo Job Application – Branch Operations Manager

Job Description:

Wells Fargo is seeking a Branch Operations Associate Manager (LO)…

Job Responsibilities:

• Manage the schedule and the daily operations of the teller line
• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
• Collaborate and consult with branch employees, colleagues, and mid-level managers
• Interact directly with customers
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
• Manage allocation of people and financial resources for branch operations
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
• Support customers and employees in resolving or escalating concerns or complaints
• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
• Perform operational and customer support tasks
• Provide excellent customer service, engage customers in conversations, and build relationships with them

Job Requirements:

• Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience
• Knowledge and understanding of laws and regulations pertaining to the banking industry
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment

Job Details:

Company: Wells Fargo

Vacancy Type: Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here

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