Job Description: As a Design Consultant your role will deliver memorable service to our customers right from the very start of their journey while choosing their new Kitchen, bedroom or bathroom. Your role will be to understand the customers’ needs and convert them into inspirational designs that meets and exceeds their aspirations and desires. Job Responsibilities: Supporting Showroom Advisors and other Team Members in taking leads through observational coaching and recognition. Aware of the external sales environment /carry out competitor visits using the observations to support Homebase performance Supporting the Store Manager with the delivery of effective communications to ensure the showroom team are fully engaged and are kept up-to-date on all new products and services Taking overall responsibility for the standards on our showroom, including the implementation of promotions Finding inspirational solutions for our customer’s projects, providing an industry leading service, from the first meeting, right through to a full aftercare service Delivering memorable service and an outstanding customer experience to deliver both my personal targets and total Showroom targets Promoting all of our services including finance and installation (where available) as well as ensuring remedial costs are minimised Ensuring all customer journey data is on the CRM system in line with company requirements and GDPR guidelines Job Requirements: Experience of Using CAD to design for a third party Previous experience within a sales targeted environment Experience with a customer experience environment Commercially aware Self-motivated Strong communication and relationship building Job Details: Company: Homebase Vacancy Type: Full Time Job Location: London, GB Application Deadline: N/A Apply Here vacancyoptions.com
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