Job Description: As the Geek Squad Manager, you’ll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You’ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities: Job Responsibilities: Provide direction and management authorization as needed Monitor sales activity, employee productivity, merchandising standards, customer service, and processing Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Auto tech Bay performance and overall Services revenue Manages the day-to-day operations of the Precinct and Auto tech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines Review/generate management reports as needed Resolve complex client/customer issues Manages the entire store operation while acting as Manager on Duty including: Qualification & Experience: Associate Degree or higher in Computer Science, Business, Management or related fields Retail Experience 1 year of experience as a Leader in Business, Military or other fields 2 years of experience in Customer Service or related field Ability to analyze and manage a budget (labor, expenses, revenue) Consumer Electronic Repair/Service Experience Prior experience in selection, hiring, and performance management Job Details: Company: Best Buy Vacancy Type: Full Time Job Location: Petersburg, VA, US Application Deadline: N/A Apply Here vacancyoptions.com
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