Job Description: The Advertising Support Specialist coordinates and troubleshoots the acquisition and fulfillment of advertising orders for accounts with moderate to high revenue potential; involves working closely with assigned sales consultants and clients as well as the Campaign Fulfillment Center (CFC) and other Sales Services Staff. Internal customers are primarily the Sales team but also other departments as well. Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. The role has significant contact with external customers by phone. Assigns work to others with no formal organizational authority. Job Responsibilities: Collaborates with assigned sales consultants to develop client solutions, strategize how to increase revenue, determine client product mix, develop proposals and presentations, and complete production agreements. May upsell in line with client goals and objectives and previously agreed-upon client solutions, especially in conjunction with makegoods. Investigates pre-empted spots, submits makegood instructions based on client or sales consultant direction, and ensures that makegoods are processed correctly in Novar. Develops custom schedule proposals in View32 based on product mix, inventory availability, and rate card information. Serves as the liaison between sales consultants, segment 2 and 3 clients, and Client Services. Ensures that ad copy is submitted to the CFC, entered into Novar per instructions, and approved and corrected if necessary; updates or troubleshoots ad copy and locates previously used spot IDs and copy media, as needed. Creates quality schedule proposals that reinforce our solutions selling model. Key duties include creating proposals, partnering with the Campaign Fulfillment Center (CFC) for order entry and revision instructions, managing and troubleshooting ad copy, fulfilling makegood requests, and managing client requests. Calls customers to obtain information or missing ad copy, or to inform them about schedule changes; responds to customers questions, solves their schedule-related problems, and handles other client requests by phone; in conjunction with a sales consultant provides follow-up information and post-campaign details to clients; may meet with clients in person at the request of the sales consultant and/or local Sales Manager. Strategizes with sales consultants and other Sales Services staff to increase revenue generation that includes up selling as it aligns with the client solution and other opportunities available that fit within the clients goals and objectives. Partners with sales consultants to build upon CNA data to prepare the client solution. Job Requirements: Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.) 2 or more years of experience preferred in related fields (i.e. customer service, sales support, media sales environment, etc.) Experience using Microsoft Office applications in a work or non-work setting Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, problem solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, in order to work effectively with teams throughout organization. Qualification & Experience: AS/AA or Technical Certification or Bachelors degree in related discipline strongly desired Previous experience in a sales environment Experience in telecommunications industry desired Job Details: Company: Cox Communications Vacancy Type: Full Time Job Location: Wichita, KS, US Application Deadline: N/A Apply Here vacancyoptions.com
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