Job Description: Serves as the Manager on Duty and oversees Club Services operations, to include, concierge, bell staff, transportation, valet, night audit, and PBX/communications. Assists in managing the execution of all operations in the rooms departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Represents Club management in resolving any member or club related situation. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. Job Responsibilities: Takes proactive approaches when dealing with guest concerns. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Provides excellent customer service by being readily available/approachable for all guests. Follows property specific second effort and recovery plan. Verifies that the team has the capabilities to meet expectations. Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Strives to continually improve guest and employee satisfactio Performs other duties, as assigned, to meet business needs. Provides excellent customer service by being readily available/approachable for all guests. Performs hourly job functions as needed. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Job Requirements: 2-year degree from an accredited university in Business Administration, Marketing, Sales, or related major; 3 years'' experience in Marketing or a comparable professional area. Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Aspen, CO, US Application Deadline: N/A Apply Here vacancyoptions.com
Latest Job Vacancies in the USA, UK and Worldwide
