Job Description: This position is within the ACH Authorization team, supporting our customers and business partners by independently responding to authorization research requests, problems, issues and assuming end to end ownership of each case. The Authorization Team supports inquiries from internal and external customers and business partners. Job Responsibilities: Process requests for authorization received from Financial Depository Institutions on Originated ACH transactions Prepare and deliver notices to relationships and dedicated teams in escalated situations Act as point of contact on requests and follow up with internal and external clients as needed Maintain requests in system of record Actively seek work outside of assigned tasks and anticipate the needs of others/dept. and assist when needed Develop new knowledge and share with team/leaders for process improvements Provide consultation to our business partners and customers of the rules and requirements of authorization requests Work with leadership on escalations of complex issues Job Requirements: Strong organizational, multi-tasking, and prioritizing skills Call center experience Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important Effective organizational, multi-tasking, and prioritizing skills Ability to work in a fast-paced deadline driven environment Intermediate Microsoft Office (Word, Excel, and Outlook) skills Intermediate Microsoft Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Strong data entry and attention to detail skills Ability to interact with all levels of an organization Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Knowledge and understanding of service level agreement process Strong research and documentation skills 2+ years in financial services and customer service experience Problem analysis and resolution skills Ability to take initiative and work independently with minimal supervision in a structured environment Ability to coordinate completion of multiple tasks and meet aggressive time frames Job Details: Company: Wells Fargo Vacancy Type: Full Time Job Location: Minneapolis, MN, US Application Deadline: N/A Apply Here vacancyoptions.com
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