Job Description: The Designated General Manager directs the operation of all assigned units within a district by performing the duties outlined below. Job Responsibilities: Control guest checks and follow proper register/cash-handling procedures. Manage the restaurant floor and focus on regular contact with guests. Properly document performance problems. Communicate and enforce policies on 1) sexual harassment, 2) discrimination, 3) diversity. Maintain crewmember appearance and uniform standards. Recruit, train and retain employees as defined by the current SOP and operations plan for the assigned unit. Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit as defined by the current Standard Operating Procedures (SOP) and current operations plan. Assure performance appraisals and that merit increases (if applicable) are given as scheduled. Develop and maintain professional functional working relationships with IHOP restaurant hourly employees, Corporate and Regional employees, and guests. Implement the IHOP Service Excellence Team member training program for all restaurant hourly employees, to improve unit operations and the guest experience. Ensure food is in compliance with SOP in the areas of specifications, recipes, plating, and garnishes. Comply with federal, state, and local regulations that are applicable to the assigned unit. Ensure approved comment cards are in use and acted upon. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner. Ensure food is presented well and served at appropriate temperatures, within standard ticket times. Conduct on-going coaching and administer the restaurant hourly compensation plan. Maintain turnover within acceptable limits. Job Details: Company: IHOP Vacancy Type: Part Time Job Location: Melbourne, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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