Job Description: This full-time, in-office position is based at our Raleigh-Durham Reservations Center, located at 500 Gregson Drive, Suite 100, Cary, NC 27511. As a member of our Global Reservations organization, you will work together with fellow team members in multiple offices around the world, and deliver elevated sales and service to customers. Job Responsibilities: Offer a high level of customer service Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding Master several weeks of fast-paced, intensive training on products, processes, policies and tools; and continue learning with recurrent training each year Be assigned performance goals and receive coaching towards continuous improvement Listen to the customers’ needs and proactively offer options Work on a full-time basis, at a workstation On occasion, be offered voluntary overtime and required to work mandatory overtime Handle contacts from customers and gain their trust by providing solutions to their travel needs Generate revenue by selling tickets and related products/services Job Requirements: Are resourceful, skilled in problem-solving and are able to handle difficult/stressful situations Can read, write, and fluently speak and understand the English language Will be able to perform duties while remaining at a workstation for extended periods of time Will concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service Will be at least 18 years of age Will have a high school diploma or GED Equivalency Can work as scheduled and in accordance with the American Airlines Attendance policy Are self-disciplined and accountable for performing job functions with minimal supervision Job Details: Company: American Airlines Vacancy Type: Full Time Job Location: Greensboro, NC, US Application Deadline: N/A Apply Here vacancyoptions.com
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