Job Description: Effectively evaluate guest needs and identify products that best fit the guest’s needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations Job Responsibilities: Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation Responsible for delivery of sales conversion rates according to communicated goals Providing one call resolution on all calls Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times Must meet or exceed weekly and monthly sales goals Responsible for correctly capturing pertinent information and payments during all interactions with guests Servicing existing reservations according to guest requests and in accordance with existing business rules Responsible for maintaining brand standards when handling guest inquiries Applying customer service standards in all guest interactions as defined by the business Job Requirements: One year of experience in high volume call center or sales/customer service work environment preferred Ability to use clear, professional and precise communication with the guests about all details of their vacation according to brand standards Must consistently demonstrate effectiveness in building relationships and discovering what motivates the guest to buy Associates degree (AA) or equivalent from an accredited college or university, or one to three years of experience and/or training; or an equivalent combination of education and experience required Ability to relate to guests, and respond to the guests concerns and desires Ability to use sound judgment and qualifying questions to effectively maneuver through the sales booking process Apply effective sales technique to address all guest concerns and secure the sale on one call. Ability to display the highest degree of personal integrity and take responsibility for personal and professional growth Ability to bridge across the sales process by using key sales techniques Must adhere to assigned schedule and all applicable CVP objectives and goals. Job Details: Company: Royal Caribbean International Vacancy Type: Full Time Job Location: Portland, OR, US Application Deadline: N/A Apply Here vacancyoptions.com
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